Customer SupportFull-timeFully RemoteWorldwide

Customer Support Lead

Zapier

Americas/Europe

$55K–$75K

Posted 7d ago

Lead a team of support specialists helping millions automate their work with Zapier. You'll mentor team members, handle escalations, and improve support processes while working from anywhere in the Americas or Europe.

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✅ What You'll Need (besides good WiFi)

• 3+ years of customer support experience, 1+ year in a lead role
• Experience with support tools like Zendesk, Intercom, or Help Scout
• Strong problem-solving and conflict resolution skills
• Excellent written and verbal communication
• Experience with API integrations or technical troubleshooting

🌟 Bonus Points (if you want to impress us)

• Experience with Zapier or similar automation platforms
• Knowledge of SaaS support metrics and KPIs
• Multilingual abilities

📋 The Boring (but Important) Stuff

Company: Zapier

Location: Americas/Europe

Type: Full-time

Remote: Fully Remote

Timezone: Americas

Restriction: Worldwide

Nomad Friendly: No

Salary: $55K–$75K

Category: Customer Support